Frequently Asked Questions
DO YOU SHIP INTERNATIONALLY?
24diamonds.com ships to most international destinations via insured USPS EXPRESS MAIL or FedEx International. Shipping cost is $55.00 & $70 accordinally for all international destinations.
Please note: we cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You maybe want to contact your local customs office for an estimate before ordering. Please note that we must declare the full value that you paid for your item on the shipment.
WHAT PAYMENT METHODS DO YOU ACCEPT?
24diamonds.com accepts credit cards (Visa, MasterCard, Discover, American Express) via PayPal, bank wire transfers & USPS money orders.
DO YOU OFFER A LAYAWAY OPTION?
We are currently offering PayPal Credit payment option at checkout. With PayPal Credit financing offers, you get the flexibility to pay in full or spread out your payments over time.
DO I HAVE TO PAY SALES TAX?
Only New York State residents have to pay 8.875% Sales Tax.
HOW QUICKLY CAN I GET MY ORDER?
Most orders are shipped within 1-2 business days of receipt, then it takes about 1-5 additional days by UPS, FEDEX or USPS to reach you. Customers will be notified by email of back-orders which will be held upon request, and shipped upon availability. Please note that some items may take from 1-3 weeks preparation prior to shipping.
CAN I TRACK MY PACKAGE?
Yes, all tracking information will be automatically emailed to your email address once your order ships.
WHY DO YOU ONLY SHIP TO BILLING ADDRESS?
In order to reduce the frequency of fraud and to limit the potential for illegal purchases, 24diamonds.com requires that the shipping address used by our customers match their billing address. We do always verify electronically that your billing information is correct. If you are requesting products to be shipped to any other address other than the billing, we also verify the shipping address manually and thoroughly. All customers that require products to be shipped to alternative addresses other than the billing, must call the pertaining credit card companies to add the address as an alternate. You can simply register the alternate address by calling the phone number on the back of your credit card. The alternative information is listed for six months and it does not affect your billing information. By registering the alternative address, you are authorizing us to ship the order to a different address other than the billing address.
DO YOU OFFER ANY CERTIFICATES WITH YOUR DIAMOND JEWELRY?
A Certificate of Authenticity, issued by the Accredited Gemological Institute (AGI), serves as verification of your diamond's quality. On orders over $1,000 this certificate is FREE, on orders less $1,000 - it costs $55 and takes about 1-2 days for certification.
We also offer a Certificate of Authenticity, issued by the Gemological Institute of America (GIA). This certification takes from 3 weeks to 1.5 months and costs $150/carat. GIA Certificates with our loose diamonds are included.
CAN I CANCEL AN ORDER I PLACED ONLINE?
We have a prior shipping time indicated for most of the items. If an order is cancelled prior to shipping there will be a cancellation charge of 5% of the sale price of the item(s). All refunds are proceeded and paid within 15 business days.
CAN I TRADE MY WATCH IN?
Sorry, we do not accept previously owned watches at the moment.
HOW CAN I RETURN AN ITEM I PURCHASED?
We hope your 24diamonds.com purchase has exceeded your expectations. We are committed to your complete satisfaction. Most of our jewelry, watches and accessories are sold on a 30 days inspection policy. For more detailed information, please visit our "Return Policy" section.
WHAT IS YOUR WARRANTY?
Our warranty covers any manufacturing defects for 2 years for jewelry/watches and 1 year for all accessories, if you need more information, please visit "Warranty" section.
WHAT IF MY ORDER ARRIVES DAMAGED?
If you received the order and it is damaged, please contact us immediately. If your order is to be delivered by UPS, FEDEX or USPS, please examine contents before signing acceptance and recover any package damage if there is some. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.
ARE YOU A MEMBER OF BETTER BUSINESS BUREAU?
Yes, 24diamonds.com is a proud member of BBB. Start with Trust! Please visit their official website for more information.