We do all our best to make after-sales service at 24diamonds.com maximally convenient. Please review the warranty details for each category listed below.
24diamonds.com provides with 24diamonds.com 2 years warranty for all watches purchased from our website. 24diamonds.com will service every brand-name watch sold on our website for a period of 2 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. 24diamonds.com 2 years warranty covers the product's intended function. It does not cover "external damage" to the watches, including damages resulting from excessive wear and tear, or the product use under conditions which exceed its manufacturer's water resistance guidelines; wear and tear or damage to the band, case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage that occurs due to having the watch serviced by a third party nulls and voids our warranty. Consequential and incidental damages are not recoverable under this warranty or any implied warranties. 24diamonds.com warranty doesn't cover watch batteries, however, we do offer up to a 1 year battery replacement. You will be responsible for all shipping charges involved in the process of warranty serving.
Since 24diamonds.com does not sell products through the manufacture's pricing guidelines, we cannot provide the manufacturer's warranty.
Because of daily wear, some stones may become loose over time and become dislodged. In case this happens, our 2 years of warranty will cover the labor only repair of the merchandise by 24diamonds, inc. If a stone does fall out and you have the actual stone, we will repair the item at no charge, but you are responsible for the shipping fees to and from us. If a stone falls out and you completely lose it, you are responsible for the cost of the new stone to be replaced and the shipping fee to and from us. However, the labor services are free and covered by our warranty. All warranties are voided if the item has been worked on (eg. sized, repaired, setting adjustments, ring modifications, engraving) by another jeweler other than 24diamonds, inc.
24diamonds.com is an official retailer of Orbita, Volta & Diplomat watch winders, travel cases and display boxes and we are providing you with the original one-year manufacturers warranty.