Terms and Conditions Agreement
This Terms and Conditions Agreement (hereinafter referred as "Agreement") is a contract between you and 24diamonds.com. This Agreement creates a legal relationship between you and 24diamonds.com and therefore effects your rights relating to the product you are buying from 24diamonds.com. You should read this Agreement carefully in order to avoid future disputes and misunderstandings concerning your order. In this Agreement "you" and "yours" refers to any person or entity buying products from 24diamonds.com.
By visiting 24diamonds.com and submitting your payment information to us, you are automatically agreeing to the terms and conditions of this Agreement. You further agree that this Agreement creates a legally binding contract between you and 24diamonds.com, and that this Agreement represents "writing signed by you" under any and all applicable laws or regulations. Any right, not expressly settled herein, is reserved by 24diamonds.com. This Agreement is subject to change by 24diamonds.com without prior notice, by posting of the changes on 24diamonds.com.
PLACING YOUR ORDER
Your offer to buy a product from 24diamonds.com shall constitute a signed record that by its terms gives assurance to 24diamonds.com that it will be not revocable until the product is delivered to you. By placing your order on 24diamonds.com you agree to pay the purchase price (for the product you are ordering) displayed on 24diamonds.com. This does not impair your right to inspect the product upon delivery and return it pursuant to our return policy described herein below. 24diamonds.com has the right to cancel any order at any time without providing any explanation to you.
If you will not receive the product within 30 business days from the day of the order, it is your responsibility to notify 24diamonds.com that the order was not delivered. Delay in delivery or non-delivery of the product in whole or in part by 24diamonds.com shall not constitute a breach under this agreement if it occurred without fault of 24diamonds.com.
24diamonds.com has a prior shipping time indicated for most of the items. If an order is cancelled prior to shipping there will be a cancellation charge of 5% of the sale price of the item(s). All refunds are proceeded and paid within 15 business days.
CORRECT SHIPPING ADDRESS
You have an AFFIRMATIVE OBLIGATION to provide 24diamonds.com with correct shipping address. You agree and warrant that the shipping address you provided to 24diamonds.com is true and correct. 24diamonds.com will not be liable for any undelivered order if your shipping address is different from the shipping address you provided to 24diamonds.com.
Some products may not be imported due to laws and regulations of your country. Orders for shipment outside the US are subject to higher shipping, handling and processing fees, applicable customs, duties and taxes, all of which shall be your responsibility. All such orders shall be prepaid in full prior to its shipment in US dollars, by means of a PayPal or wire transfer. If your order is to be delivered by UPS, FEDEX or USPS, please examine contents before signing acceptance and recover any package damage if there is some. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.
At 24diamonds.com we sell only the top brand names and highest quality products. We proudly stand behind the authenticity of our goods. Occasionally, the products we tender were not obtained directly from the designers and instead have been purchased from highly regarded resellers. Therefore, 24diamonds.com expressly disclaims any indication that it is an authorized dealer or agent of any of the designers whose products are offered on this site. We buy our watches from authorized dealers and respected industry wholesalers / distributors; therefore we have no pricing restrictions. In turn, we pass the huge savings on to you.
We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it at our sole discretion and to refuse or cancel any order placed. All prices listed on this site are in U.S. dollars.
Any and all trademarks mentioned and used in 24diamonds.com including: Gucci®, Breitling®, Tissot®, etc. are registered trademarks of their original owners who reserve all of their rights and ownership. The use or mention of any trademark, product name, or trademark in 24diamonds.com is not way intended to imply that the trademark owner is associated with or supports 24diamonds.com.
24diamonds.com expressly disclaims that information contained on its website is accurate and error free. We shall not be held responsible for errors and omissions at our website and reserve our right to modify and correct such errors and omissions at any time. All prices are subject to change without notice.
24diamonds.com uses its best efforts to accurately illustrate and describe products on its website. Nevertheless, your computer monitor, video adapter and other devices and circumstances may impede the accuracy intended by 24diamonds.com and, therefore, it does not guarantee that the product depicted and described on 24diamonds.com is identical with the actual product you will receive from us. The products displayed may also appear larger (in order to show details) or smaller than their actual size.
Due to the dynamic nature of its sales 24diamonds.com does not guarantee that all products displayed on its website are in stock on the day of your order. If the ordered product is not in stock we will inform you about anticipated dates of its availability. Anticipated dates are based on our suppliers' information and are subject to change.
24diamonds.com sells only brand new unworn jewelry, watches & accessories. Therefore, we are able to accept for returns only unworn items in the same condition as they were shipped. We cannot refund shipping charges, taxes, custom fees, gift-wrapping, special order and final sale merchandise or items with personalized inscriptions. We offer a 30 days return policy for all our merchandise, please refer to each section for additional return terms and conditions.
JEWELRY & LOOSE DIAMONDS: if you are not 100% happy with your jewelry or diamond purchase, please return it to us for a refund. We can only refund merchandise that is received back within 30 days of the delivery date and it is in new, resalable condition without any scratches or marks. Resizing of rings, chains, bracelets and necklaces done by the customer voids the return policy. We are able to accept for returns only unworn items in the same condition as they were shipped. For custom designed and special ordered diamond and jewelry pieces - the sale is final & non-refundable. All modified/sized from its original size rings (sized to 4-5-6, 8-9-10-11-12-13-14-15 and up sizes) are considered special order items and non-returnable & non-refundable as well. All other jewelry items & loose diamonds are subject to a 15% re-stocking fee in all cases. This restocking fee is charged when the item is returned and authenticated to be in new, unworn, and undamaged condition. Additional charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the item returned in damaged or worn condition.
WATCHES: watches must be returned to us in brand new, unworn and undamaged condition. Unless you are certain that you are keeping the watch, do not remove any protective coverings, have the watch strap or bracelet resized, or wear the watch. It is the buyer's responsibility to inspect the watch upon receipt to make sure it is in working order prior to wearing. The watches are subject to a 15% re-stocking fee in all cases. This restocking fee is charged when the item is returned and authenticated to be in new, unworn, and undamaged condition. Additional charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the watch is returned in damaged or worn condition. Our return policy does not apply to any purchases made by any watch manufacturer, watch brand distributors, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason and/or under any circumstances.
Dead On Arrival (DOA)
A 24diamonds.com watch product is considered DOA if it shows symptoms of a failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please contact us within 7 business days of the delivery date. We will determine whether the product is DOA and offer you the following options: replacement (24diamonds.com, at our expense, will ship another of the same product) or service (you may have the product repaired, however, once you choose that option, you may not request replacement of the product; repairs usually take about 30 days, but in some rare instances, repairs may take longer depending on the part that requires servicing; if your repair will take longer than 30 days, you will be informed about the delay).
ACCESSORIES: all accessories are subject to a 15% re-stocking fee in all cases. The accessory must be in new and undamaged condition.
All merchandise must be sent to us fully insured against shipping loss or damage. For your security, all returns are opened in the presence of two receivers who can verify the contents upon their arrival. We can only refund merchandise that is received back within 30 days of the delivery date. Refunds for orders paid by PayPal / credit card can only be refunded to original PayPal / credit card account. Refunds for orders paid by check, money-order or wire transfer will be refunded by check. All returns are proceeded and paid within 15 business days.
For our layaway plan you do not have to qualify and it is 100% FREE. To start a layaway we require a 15% down payment and you will have up to 6 months to pay the rest of the balance. You may also choose to pay off the entire balance in full at any time and receive your item(s) sooner.
Because we have to hold your layaway item(s) without being able to sell them, the 15% deposit is not refundable in case you would like to cancel your layaway. Your order will be shipped to you as soon as it is paid in full. All layaway item(s) are considered as "Special order" and not eligible for return or exchange, it is a final sale. Layaway is available for selected item(s) only.
WATCHES: 24diamonds.com provides with 24diamonds.com 2 years warranty for all watches purchased from our website.
24diamonds.com will service every brand-name watch sold on our website for a period of 2 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. 24diamonds.com 2 years warranty covers the product's intended function. It does not cover "external damage" to the watches, including damages resulting from excessive wear and tear, or the product use under conditions which exceed its manufacturer's water resistance guidelines; wear and tear or damage to the band, case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage that occurs due to having the watch serviced by a third party nulls and voids our warranty. Consequential and incidental damages are not recoverable under this warranty or any implied warranties. 24diamonds.com warranty doesn't cover watch batteries, however, we do offer up to a 1 year battery replacement. You will be responsible for all shipping charges involved in the process of warranty serving.
Since 24diamonds.com does not sell products through the manufacture's pricing guidelines, we cannot provide the manufacturer's warranty.
JEWELRY: because of daily wear, some stones may become loose over time and become dislodged. In case this happens, our 2 years of warranty will cover the labor only repair of the merchandise by 24diamonds, inc. If a stone does fall out and you have the actual stone, we will repair the item at no charge, but you are responsible for the shipping fees to and from us. If a stone falls out and you completely lose it, you are responsible for the cost of the new stone to be replaced and the shipping fee to and from us. However, the labor services are free and covered by our warranty. All warranties are voided if the item has been worked on (eg. sized, repaired, setting adjustments, ring modifications, engraving) by another jeweler other than 24diamonds, inc.
By submitting your e-mail address to 24diamonds.com you are automatically agreeing to receive newsletters about our new products and special discounts on existing products. If you wish to unsubscribe from our newsletters you should click on the "unsubscribe" link in newsletter email and it will remove you from our newsletter database.
LIMITATION OF LIABILITY
All information and products on 24diamonds.com are provided as is. This site makes no representations of any kind, either express or implied (including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy and availability) , as to the operation on this site or the information, content, materials, or products offered, and you expressly agree that your use of 24diamonds.com is at your own risk. Neither 24diamonds.com nor its subsidiaries, affiliates or any of their respective employees, agents, directors, employees, representatives, shareholders, predecessors, successors, or assigns will be liable for any indirect, incidental, special, punitive, or consequential damages whatsoever arising directly or indirectly from use of its website or products available or purchased through its website, or other transactions conducted through its website. These also include (but not limited to) damages or injury caused any use the products sold on 24diamonds.com (known as "consequential" and "incidental" damages), use of its website, use of any site to which you hyperlink from 24diamonds.com, interruptions and availability of our website and delays in its operation. You hereby acknowledge and agree that all provision of this section will apply to your use of 24diamonds.com. Your sole remedy from the use of this site is a refund or replacement pursuant to this Agreement.
Any claim against 24diamonds.com relating in any way to your order shall be brought to arbitration in New York, NY. Arbitration under this Agreement shall be held pursuant to the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and could be entered in any courts of competent jurisdiction. The parties shall be responsible for their own costs, expenses, and attorney's fees. In the event that this arbitration clause is void, any litigation regarding this Agreement shall be brought in the state or federal courts located in New York, New York, and you hereby agree that such jurisdiction and venue is exclusive and proper.
Any and all disputes and claims between you and 24diamonds.com shall be governed and construed in accordance with the laws of the State of New York without regards to the laws regarding conflicts of law. If any provision of this Agreement shall become unlawful, void and/or unenforceable, that that provision shall not affect the validity and enforceability of any of its remaining provisions.