We hope your 24diamonds.com purchase has exceeded your expectations. We are committed to your complete satisfaction!
24diamonds.com sells only brand new unworn jewelry, watches & accessories. Therefore, we are able to accept for returns only unworn items in the same condition as they were shipped. We cannot refund shipping charges, taxes, custom fees, gift-wrapping, special order and final sale merchandise or items with personalized inscriptions. We offer a 30 days return policy for all our merchandise, please refer to each section for additional return terms and conditions.
JEWELRY & LOOSE DIAMONDS
If you are not 100% happy with your jewelry or diamond purchase, please return it to us for a refund. We can only refund merchandise that is received back within 30 days of the delivery date and it is in new, resalable condition without any scratches or marks. Resizing of rings, chains, bracelets and necklaces done by the customer voids the return policy. We are able to accept for returns only unworn items in the same condition as they were shipped. For custom designed and special ordered diamond and jewelry pieces - the sale is final & non-refundable. All modified/sized from its original size rings (sized to 4-5-6, 8-9-10-11-12-13-14-15 and up sizes) are considered special order items and non-returnable & non-refundable as well. All other jewelry items & loose diamonds are subject to a 15% re-stocking fee in all cases. This restocking fee is charged when the item is returned and authenticated to be in new, unworn, and undamaged condition. Additional charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the item returned in damaged or worn condition.
Watches must be returned to us in brand new, unworn and undamaged condition. Unless you are certain that you are keeping the watch, do not remove any protective coverings, have the watch strap or bracelet resized, or wear the watch. It is the buyer's responsibility to inspect the watch upon receipt to make sure it is in working order prior to wearing. The watches are subject to a 15% re-stocking fee in all cases. This restocking fee is charged when the item is returned and authenticated to be in new, unworn, and undamaged condition. Additional charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the watch is returned in damaged or worn condition.
Our return policy does not apply to any purchases made by any watch manufacturer, watch brand distributors, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason and/or under any circumstances.
Dead On Arrival (DOA)
A 24diamonds.com watch product is considered DOA if it shows symptoms of a failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please contact us within 7 business days of the delivery date. We will determine whether the product is DOA and offer you the following options: replacement (24diamonds.com, at our expense, will ship another of the same product) or service (you may have the product repaired, however, once you choose that option, you may not request replacement of the product; repairs usually take about 30 days, but in some rare instances, repairs may take longer depending on the part that requires servicing; if your repair will take longer than 30 days, you will be informed about the delay).
All accessories are subject to a 15% re-stocking fee in all cases. The accessory must be in new and undamaged condition.
All merchandise must be sent to us fully insured against shipping loss or damage. For your security, all returns are opened in the presence of two receivers who can verify the contents upon their arrival. We can only refund merchandise that is received back within 30 days of the delivery date. Refunds for orders paid by PayPal / credit card can only be refunded to original PayPal / credit card account. Refunds for orders paid by check, money-order or wire transfer will be refunded by check. All returns are proceeded and paid within 15 business days.