FAQ

ARE YOU AN AUTHORIZED AQUA MASTER RETAILER?
24diamonds.com is 100% Authorized "Aqua Master". We are selling only brand new high-quality timepieces and jewelry!

WHAT PAYMENT METHODS DO YOU ACCEPT?
24diamonds.com accepts credit cards (Visa, MasterCard, Discover, American Express), standard written checks and money orders (personal checks, business checks, money orders, cashier's checks, or certified bank checks), and wire transfers. Please visit our "Payment" section for more information.

DO I HAVE TO PAY SALES TAX? OR CUSTOM FEES?
Only New York State residents have to pay 8.375% Sales Tax. For Custom Fees, please check the Government Regulation of your country.

HOW QUICKLY CAN I GET MY ORDER?
Most orders are shipped within 3 business days of receipt, then it takes about 2-3 additional days by UPS, FEDEX or USPS to reach you. Customers will be notified by email of backorders which will be held upon request, and shipped upon availability. Please note that some items may take from 1-3 weeks preparation prior to shipping. For more information, please visit "Shipping" section.

CAN I TRACK MY PACKAGE?
Yes, simply "Contact Us" with some information of your order, and you’ll receive the reply with a tracking number.

WHY DO YOU ONLY SHIP TO BILLING ADDRESS?
In order to reduce the frequency of fraud and to limit the potential for illegal purchases, 24diamonds.com requires that the shipping address used by our customers match their billing address. We do always verify electronically that your billing information is correct. If you are requesting products to be shipped to any other address other than the billing, we also verify the shipping address manually and thoroughly. All customers that require products to be shipped to alternative addresses other than the billing, must call the pertaining credit card companies to add the address as an alternate. You can simply register the alternate address by calling the phone number on the back of your credit card. The alternative information is listed for six months and it does not affect your billing information. By registering the alternative address, you are authorizing us to ship the order to a different address other than the billing address.
We also have the right to request all customers fill out a credit card authorization form, that includes a copy of our customer’s drivers license and credit card.

DO YOU OFFER ANY CERTIFICATES WITH YOUR DIAMOND JEWELRY?
A Certificate of Authenticity, issued by the Universal Gemological Lab (UGL), serves as verification of your diamond's quality. On orders over $1000 this certificate is FREE, on orders less $1000, it costs $75 and takes about 2-3 days.
We also offer a Certificate of Authenticity, issued by the Gemological Institute of America (GIA). This certification takes from 3 weeks to 1.5 month and costs $150/ct. GIA Certificates with Loose Diamonds are included.

HOW CAN I CANCEL OR UPDATE AN ORDER I PLACED ONLINE?
Our order processing system is fully automated and all orders are electronically approved and transmitted when you submit one. As a result, changes cannot be made to your order once it is complete. If you want to add to your order, please simply place a new one. If you need help, please "Contact Us" anytime!

CAN I TRADE MY WATCH IN?
Yes, we accept previously owned watches as part or all of your payment towards your new watch. Please visit "Trade In" section for more information.

HOW CAN I RETURN AN ITEM I PURCHASED?
We hope your 24diamonds.com purchase has exceeded your expectations. We are committed to your complete satisfaction. All of our jewelry and watches is sold on a 30 days inspection policy. If for any reason you are not 100% satisfied with your purchase, within 30 days of the delivery date, simply return the item in its original packaging, and your purchase price (minus shipping, duties & taxes if applicable) will be promptly refunded. Please visit "Return Policy" section for more information.

IS IT SAFE TO ORDER FROM YOU OVER THE INTERNET?
Our online commerce environment is absolutely safe and secure. We use the Secure Sockets Layer (SSL) an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so no one can read it in transit. Please visit "Secure Shopping" for more detailed information.

WHAT IS YOUR WARRANTEE?
Our warrantee covers any manufacturing defects for one year for jewelry products. For watches we have different warranty coverages, if you need more information, please "Contact Us" and we will get back to you shortly!

WHAT IF MY ORDER ARRIVES DAMAGED?
If you received the order and it is damaged, please contact us immediately. If your order is to be delivered by UPS, FEDEX or USPS, please examine contents before signing acceptance and recover any package damage if there is some. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.